Get help

I bought Linnea but it is still locked

Open the paywall (from Settings, or when creating a new herbarium) and tap Restore purchase. Make sure the device is signed into the same Apple Account that made the purchase. The unlock lives in your Apple Account, so it can always be restored, even on a new phone.

Can my family use one purchase?

Yes. Linnea works with Family Sharing. Turn on purchase sharing in your family settings on iOS, then tap Restore purchase in Linnea on the family member's device.

I got a new phone. Where is my herbarium?

Your herbarium lives only on your phone. There is no account and no copy on our servers, which is a feature, but it means the collection does not follow you by itself. It moves with an iPhone-to-iPhone transfer or an iCloud backup of the old device. If the app was deleted without a backup, the collection cannot be recovered. The purchase itself is never lost.

How do I remove a shared page?

You can do it yourself: open the share screen in the app and choose to remove the link. The page goes offline right away. You can also write to us with the link and we will take it down.

The camera does not work

Linnea needs camera permission to collect plants. On your phone, open Settings, find Linnea, and allow the camera. If a plant photo looks wrong, move closer and fill the frame with the plant.

Something else?

Write to us at elina.patjas@interlinear.tech. A real person reads every message.